Frequently asked questions.
Find answers about booking, payment, airport collections and working with Camel Executive Travel.
How do I book an airport transfer?
Use our online booking page to enter your addresses, pickup date and time, passengers and vehicle category. Check the displayed fare before continuing to secure payment.
Which airports do you serve?
We provide private transfer bookings for George Best Belfast City Airport, Belfast International Airport and Dublin Airport, subject to availability.
When is a booking confirmed?
Your transfer booking is confirmed following successful online payment verification. A booking confirmation is then sent by email.
What happens if my flight is delayed?
For airport collections, the first 60 minutes of waiting after actual aircraft landing time are included. Additional waiting may be charged according to our booking terms. Please provide flight details when booking.
What is the cancellation policy?
Customer cancellations made at least 24 hours before pickup qualify for a full refund under our published policy. Later cancellations may incur reasonable charges up to the full fare. Read the Cancellation & Refund Policy for details.
Can I plan my own Causeway Coast tour?
Yes. Use the bespoke tour enquiry form to choose your stops, itinerary and travel details. We review the request and email an individual quotation and secure payment link if agreed.
How do I apply to drive for Camel?
Visit Driver Registration to create an account, register your vehicle and submit your required documents for review.
How can my business partner with Camel?
Visit Business Partner Registration to send us an enquiry about accommodation referrals, group travel, corporate travel or other collaboration.