Booking Terms

Effective 25 October 2026

These terms apply to private passenger transfers and journeys reserved online through Camel Executive Travel. Please read them and the Cancellation & Refund Policy before paying.

1. Who we are

Camel Executive Travel is operated by Jason Boman, trading as Camel Executive Travel, based in Northern Ireland. For booking queries, changes, complaints and formal correspondence, email bookings@camelexecutivetravel.co.uk.

2. Booking and payment

All bookings are made online. Select the journey, date, pickup time, passenger count, vehicle class and luggage details, and review the fare before paying. The full quoted fare is payable in advance through secure Stripe Checkout. A journey is booked only when payment is successfully verified and a reservation is recorded; a quote or checkout page alone is not a confirmed booking.

If a card payment appears to have succeeded but you have no booking confirmation, email us with the journey details and the email used at checkout. Do not pay a second time without checking.

3. Fares and extras

The fare shown before payment is calculated using Google road-route mileage, the chosen vehicle class, the stated booking charge and applicable airport/toll supplements. The fare at checkout is the amount agreed for the booked journey. A V-Class is charged at 1.5 times the Standard mileage rate, without an additional fixed V-Class supplement.

Unplanned changes requested after booking, extra stops, material diversions, or waiting beyond the included period may require a separately agreed charge. We will explain any proposed additional charge before taking payment for it; we do not automatically charge your card for extras.

4. Pickup, flights and waiting

Be at the agreed pickup point at the booked time. For airport collections, provide accurate flight details when available and keep your telephone accessible. Flight tracking may help with timing, but you should tell us promptly about changes.

Airport collections include 60 minutes of waiting from the flight's actual landing time. After that, additional waiting is £6 for each commenced 15-minute period (£24 per hour), if the driver remains available and you agree to the additional charge. If you are delayed or cannot locate the driver, contact us using the contact details provided with your booking.

5. Passengers, luggage and vehicles

The number of passengers and amount of luggage must be accurate and within the selected vehicle's safe capacity. Tell us in advance about accessibility needs, child restraints, unusually large luggage and other special requirements. A vehicle of equivalent or higher suitability may be substituted when necessary. We will contact you if we cannot fulfil your booking as agreed.

6. Changes and cancellations

Changes are subject to vehicle and driver availability and may change the fare. You can request a change or cancellation by emailing bookings@camelexecutivetravel.co.uk. Cancellation timing and refunds are explained in our Cancellation & Refund Policy, which forms part of these terms.

7. Journey delays and service issues

Journey times are estimates and may be affected by traffic, road closures, weather, border or airport conditions and events outside reasonable control. We will take reasonable care in providing the booked service. Nothing in these terms limits liability where the law does not permit that limit, including for death or personal injury caused by negligence or your statutory rights.

8. Contact and complaints

For a complaint or refund query, email bookings@camelexecutivetravel.co.uk with your booking details. We will review it and respond as reasonably promptly as possible.

9. Legal rights

These terms are governed by Northern Ireland law, subject to any overriding mandatory legal rights. Your statutory consumer rights are unaffected.