Cancellation & Refund Policy
Effective 25 October 2026
This policy covers online prepaid journeys booked through Camel Executive Travel. It forms part of our Booking Terms.
Cancel at least 24 hours before pickup
Receive a full refund of the amount paid for the cancelled journey, provided your cancellation is received at least 24 hours before its scheduled pickup time.
Cancel less than 24 hours before pickup
A reasonable cancellation charge of up to the full journey fare may apply, reflecting costs already incurred, driver/vehicle commitments and the opportunity to reallocate the booking. Any remainder will be refunded. You may ask us to explain the amount retained.
How to cancel
Email bookings@camelexecutivetravel.co.uk from the address used to book. Include the passenger name, pickup date/time and journey details. Cancellation is effective when we receive your request. Please keep a copy of your email.
Return journeys
Where outward and return journeys are booked together, the cancellation window is considered separately for each journey leg based on its own scheduled pickup time. A refund for an eligible leg does not automatically cancel the other leg; please say which legs you wish to cancel.
Changes, missed pickups and no-shows
If you need to change a journey, contact us as soon as possible. Changes depend on driver/vehicle availability and may require a revised fare. If you do not attend the agreed pickup and we cannot reach you after reasonable attempts, the booking may be treated as a late cancellation; any charge will be assessed reasonably in line with the above policy. For airport pickups, the included waiting period is described in the Booking Terms.
If we cancel
If Camel Executive Travel cannot provide a booked journey and you do not accept an alternative arrangement, we will provide a full refund for the affected journey.
Refund method
Approved refunds are issued to the original payment method through Stripe. Once processed by us, the time for the funds to appear depends on your card issuer/payment provider. We do not issue cash refunds for online card bookings.
Your legal rights
Passenger transport contracts are generally excluded from the statutory 14-day distance-selling change-of-mind cancellation right. Our 24-hour refund policy applies in addition to, and does not remove, any other applicable statutory rights. UK legislation.
Questions or complaints
Contact Camel Executive Travel via bookings@camelexecutivetravel.co.uk.